Led by Carmen Wiedenhoeft
Scope and deliverables
The member journey mapped from enrollment through renewal, every handoff and system named. Churn at redetermination and reconciliation losses quantified from your own eligibility and payment files. The five failure points ranked by dollars, with a remediation plan and owners. Runs under a Business Associate Agreement on your tenant or our isolated environment.
Confirm the fit before starting
In the introductory conversation, we’ll discuss your priorities, the systems or workflows involved, and the people needed for the work. The engagement agreement confirms the scope, responsibilities, fee, and timeline before work begins.
- Identify the decisions the engagement needs to support.
- Agree on access, inputs, and client responsibilities.
- Confirm the deliverables and how they will be reviewed.
- Identify any specialist or implementation work that requires separate scope.